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Research Report

Parent Involvement and Engagement at Rural Secondary Schools

When students transition from elementary to secondary school, multiple obstacles—more pronounced in rural, high-poverty districts—impede parent-school partnerships. This report discusses strategies that school staff can adopt to help combat these…
District Leadership Forum
Infographic

Hallmarks of higher education’s most strategic finance functions infographic

Higher education finance leaders must prepare their institutions to effectively respond to external threats and market pressures. EAB has identified five characteristics—or hallmarks—of higher education’s most strategic finance functions.
Strategic Advisory Services
Tool

Target high-volume, high-frustration processes for initial shared services migration

Shared services units are designed to reduce inefficiencies and improve the service quality of transactional business activities. As is the case with organizational models, one size does not fit all…
Blog

What is Proactive Caseload Management and what does it mean for students?

Learn about a Proactive Caseload Management and what makes this approach unique.
Student Success Blog
Blog

A small nudge prevents the no-show advising appointment

Learn how Arapahoe Community College is preventing the no-show advising appointment with the help of a simple text reminder.
Community College Blog
Research Report

Provide transition support to both department-based and shared services staff

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities…
Research Report

Introduce shared services incrementally, rather than with a “big bang”

Shared services developed a bad reputation in higher education in part because many early movers followed the private sector lift and shift model, “lifting” administrative personnel from units and “shifting”…
Research Report

Engage shared services customers in the conversation around service expectations and ongoing performance

Faculty often equate physical proximity of support staff with service quality. Consequently, they fear that “distant” shared services will prioritize central projects, controls, and costs over academic unit needs.
Research Report

Fine-Tune Your Shared Services Communications Strategy

While most campus leaders understand that implementing shared services requires significant communication, they often rely on one single message unlikely to satisfy the needs of diverse stakeholder groups.
Strategic Advisory Services