For digital transformation success, start with a digital strategy that advances the university mission
Higher education’s appetite for digital transformation has grown significantly in the past few years. Help desk chatbots and app-based digital assistants have become commonplace as institutions look to boost efficiency and meet the digital expectations of students and staff alike.
The shift to widespread virtual instruction and operations in the wake of the coronavirus pandemic underscores that digital transformation is no longer a luxury but a necessity for business continuity. Institutional leaders who had not made necessary investments find themselves asking: where do I begin, and do I need a ‘digital strategy’?
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