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Compendium of Shared Services Profiles

How 24 Shared Services Centers Deploy Staff and Technology to Scale Administrative Support

Key Insights

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Shared services is a topic of perennial interest among institutions looking to improve efficiency, boost service quality, reduce compliance risks, and respond to increasingly complex administrative needs. Not surprisingly, institutions planning to implement shared services—or to revise an existing model— want to know how other colleges and universities have structured their organizations.

This resource is designed to shed light on this common question. Notably, no two campuses’ approaches to shared services are the same. In other words, there is not a single “right” model to adopt. Rather, leaders at campuses with successful shared services organizations have invested time and effort to craft service offerings and reporting structures that reflect the unique needs of faculty, staff, and student customers.

3 ways to use this resource:

  • Learn how other institutions have designed their shared services organizations
  • Understand the major staffing and funding models for shared services
  • Compare your institution’s shared services plans to the models at peer schools

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