The resources below have been designed to help you jumpstart process improvement efforts on campus. Reach out to [email protected] if the Business Affairs team can support your work in any way.
Process Improvement Primer
Who should use it: Process improvement teams, process improvement coordinators, project sponsors
When to use it: This resource has three parts. The first section, the Process Improvement Playbook, provides a detailed step-by-step guide to improving a single process on campus. The second section includes resources to help a process improvement coordinator secure greater stakeholder engagement.
The third section is a compendium of real-life process improvement success stories, useful for generating buy-in and understanding how common problems and solutions have played out on campuses.
One-Pager: Solution-Oriented Focus Groups
Who should use it: Senior administrators or veteran process improvement coordinator
When to use it: Tapping into campus voices is an essential part of ensuring buy-in for process improvement projects. Frontline staff and other customers can help point you in the direction of prime candidates for reengineering. Use the questions in this document to jumpstart the search for the most frustrating process and pain points, as well as insights to possible solutions.
Process Improvement Prioritization Matrix
Who should use it: Senior administrators or functional area leaders
When to use it: Sourcing opportunities for process improvement may yield more options that you can possibly tackle all at once. Use this resource to rank improvement opportunities and create an “order of operations” based on institutional priorities.
Additional related resources
Realizing the Promise of Process Improvement
These presentations provide institutions with the tools to identify opportunities for administrative process improvement and embed a reengineering mindset among frontline staff and managers alike, all with the goal of reclaiming lost productivity, increasing staff capacity to facilitate a growth mindset, and achieving cost savings.
The Essential Five-Step Recipe for Process Improvement
This infographic outlines the five critical steps that organizations must take as part of their process improvement journey.
This resource requires EAB partnership access to view.
Access the resource center
Learn how you can get access to this resource as well as hands-on support from our experts through Strategic Advisory Services for Community Colleges.
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