Skip navigation
Roadmap

Boost Process Improvement Success by Starting with the Right Projects

On every campus, the list of administrative tasks that could benefit from standardization, simplification, automation, or other improvements is a mile long. Instinct says to focus first on processes with the greatest impact on mission and margin. We recommend starting with strategic quick wins that earn buy-in for higher effort—and higher impact—projects. Proving the value of process improvement in the short term lays a foundation for engagement in the long term—so it’s critical to begin with the right projects.

Action Support

Amplify “customer” voices in collecting improvement ideas

Senior leaders should champion strategic objectives and larger efficiency opportunities across campus. But their vantage point can overlook frustrations among the “customers” of administrative tasks, whether faculty, students, or frontline staff. Amplifying customer voices can illuminate areas of frustration, confusion, or redundancy in administrative services while also engaging them in process improvement projects.

This resource requires EAB partnership access to view.

Access the roadmap

Learn how you can get access to this resource as well as hands-on support from our experts through Strategic Advisory Services.

Learn More

Already a Partner?

Partner Log In