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Roadmap

Maximize Counseling Center Operations and Efficiency

Clinical time is an extremely valuable resource, so students and institutions will be well-served to ensure that time is used most efficiently. View this Roadmap for strategies on how to…
Strategic Advisory Services
Research Report

Track shared services efficiency and service metrics during and beyond implementation

In order to demonstrate the value of shared services and identify areas for improvement, administrative leaders must continually monitor shared services performance. However, institutions historically lack mechanisms for selecting and…
Research Report

Provide transition support to both department-based and shared services staff

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities…
Research Report

Engage shared services customers in the conversation around service expectations and ongoing performance

Faculty often equate physical proximity of support staff with service quality. Consequently, they fear that “distant” shared services will prioritize central projects, controls, and costs over academic unit needs.
Research Report

Generation Z is changing the food industry—here’s how

To keep higher education leaders up to speed on evolving tastes, this article unpacks the food industry trends that inform Gen Z tastes.
Tool

Rapid Response Team Frameworks for Independent Schools

Independent schools can make sure that they have considered all of the critical decisions necessary for reopening campus by reviewing these checklists in cross-functional teams.
Blog

Is your data ready to support COVID-19 recovery?

Ask these three questions to evaluate your data readiness to respond to COVID-19, across key principles of accessibility, quality, and agility.
Blog

How a public health expert responded to COVID-19 on campus

"Our people are afraid, whether it's our board members, faculty, staff, students, or members of our community. But I am hopeful and confident that information can help us overcome fear,"…
Blog

Which institutions benefit most from countercyclical enrollment growth?

Facing an economic downturn and fierce competition for undergraduate enrollments, colleges and universities are looking for a silver lining: countercyclical enrollments. This tendency for enrollments to increase as the economy…
Podcast

5 Biggest COVID-19 Strategy Mistakes

EAB’s Melanie Ho and Carla Hickman identify the five biggest mistakes higher ed leaders must avoid with their COVID-19 strategy.
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