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Navigate360 Resource Hub

Navigate360 is higher ed’s leading student CRM—a powerful technology that unites administrators, faculty, staff, and students in a collaborative network that supports the entire student experience, from recruitment to career. Navigate360 is powered by over a decade of student success research honed from billions of student interactions—and now, it’s also amplified by AI. Navigate360 partners see graduation rate increases of 3% to 15% and a typical ROI of 5:1.

As a Navigate360 partner, you are part of the Student Success Collaborative, which means access to a close-knit community of peers, decades of research, an EAB Strategic Leader dedicated to your success, events designed to share best practices, and a detailed Help Center filled with customizable toolkits and guides. A full list of upcoming events can be viewed in the Events tab of the partners-only networking Community. Please reach out to your Strategic Leader or [email protected] with any questions.

Featured Resources

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    Student Success Annual Calendar

    The Student Success Annual Calendar provides suggested focus areas and activities throughout the year, to help you best focus your efforts and drive results.

     

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    Forage Promotional Toolkit

    Forage provides students with free day-in-the-life virtual simulations from leading companies and creates an inclusive path to successful early careers. Utilize this toolkit to help share Forage with your students.

     

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Upcoming Events

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Office Hours

Navigate360 App and Content Admin Office Hours

Join product experts from the EAB Partner Support team and fellow App Admins and Content Admins to talk through platform questions and hear from your peers! During these interactive sessions, app admins will be able to ask questions of EAB members and other partners. Sometimes, Office Hours will focus on a specific Navigate360 topic
Roundtable

Strategy Spotlight: How East Carolina University Is Improving Their Transfer Student Experience (Part I)

This session is the first of two Strategy Spotlights focused on process mapping. We'll be joined by East Carolina University (ECU).
Roundtable

Sponsors’ Onboarding and Welcome

Join us for a welcome and onboarding session designed for Program Sponsors who are new to this role on our student success technology leadership team, new to their institution, or looking for a refresher after years of partnership.

Past Events

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Roundtable

Feature Focus: Custom Attributes in Navigate360

Navigate360's Custom Attributes feature increases the flexibility of the Staff Workflows and Automations tools by allowing institutions to import custom data from any source.
Roundtable

Strategy Spotlight: Student-Raised Concerns, Best Practices in Action

Responding to student-raised concerns is critically important in supporting the holistic well-being of students across their higher ed journey.
Webinar

Using Technology to Connect Students with the Right Mental Health Resources

Many students struggling with stress, anxiety, or mental health concerns may never seek in-person support from a counseling center or student affairs office, yet they regularly engage with their academic advisors.

Research and Insights

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Insight Paper

Pushed to the Brink: The Student Success Challenge at Elite Universities

EAB's insight paper explores the growing student success challenge at America’s elite universities and how artificial intelligence can…
Navigate360
Insight Paper

Student Customer Service Perceptions Among Higher Ed Practitioners

EAB surveyed 95 student success practitioners at four-year institutions to understand how student customer service experiences have changed.
Navigate360
Two teachers reviewing a textbook and laptop.
Video

How Navigate360 Powers Samford University’s Student Success Strategy

Hear from Bridget Rose, Director of the Academic Success Center at Samford University, about how Navigate360 allows her…
Navigate360
Insight Paper

Six Drivers Shaping the Future of Student Success

This report provides provosts and student success teams with an overview of six key forces that will shape…
Navigate360
Insight Paper

Meeting Student Needs with Limited Resources

This paper explores ideas and tactics for small-college student success teams to meet student needs despite operating with…
Navigate360
Tool

Student Readiness Self-Audit

This student readiness self-audit will help you assess and prioritize your institution's response to the growing student readiness…
Navigate360
Resource Center

Student Readiness Resource Center

This Resource Center brings together research and recommendations from across EAB and Seramount to provide K-12 schools, colleges…
EAB
Infographic

The AI-powered student success journey

As institutions grapple with evolving student needs and operational challenges, AI offers powerful tools to streamline processes, personalize…
Navigate360
Infographic

Meet your new community college learner

EAB's team conducted a survey of over 2,700 high school students who expressed interest in attending community college…
Navigate360

Blogs

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Blog

6 community college trends to watch in 2025

To maintain this forward momentum, community colleges must stay ahead of key trends that could impact the sector,…
Community College Blog
Blog

3 hidden retention challenges facing higher ed in 2025

As higher education enters the midpoint of the 2020s, institutions face a wide range of challenges threatening retention…
Student Success Blog
Blog

2024’s biggest student success lessons

Drawing on our research, insights from hundreds of surveyed student success leaders, and institutional partnerships, we’ve identified four…
Student Success Blog