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How Pueblo Community College Leveraged Faculty Partnerships and Technology to Address the Community College Enrollment Crisis

Pueblo Community College’s Two-Pronged Approach to Combatting Summer Melt

About

Pueblo Community College (Pueblo) is a Hispanic-Serving Institution with over 5,000 students across three campuses. Approximately 70% of Pueblo’s students are part-time, and 34% are first-generation.

Quick Facts

  • Hispanic-Serving Institution
  • Over 5,000 students across 3 campuses
  • 70% of students are part-time
  • 34% are first-generation

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Two years into the pandemic, Pueblo faced serious enrollment challenges. Higher-than-expected summer melt in Fall 2021 led them to investigate causes that could threaten future semesters. Cross-campus communication issues, limited access to faculty during summer, and a lack of buy-in to student success initiatives were among the most pressing contributors.

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Pueblo leadership identified a two-pronged approach to address their enrollment problem. First, they created clearer advising processes powered by Navigate. They also leveraged Navigate’s student app to engage students throughout the advising process.

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Pueblo’s initiative empowered faculty and staff to clarify their roles in the advising process, limit time spent on wrong-fit tasks, and develop mutually agreed-upon strategies for more effective student care. The faculty progress report response rate-a measure of active use and collaboration with staff advisors-increased by 11.2%, and faculty advising appointments increased by 191% in the 2021-22 academic year. The new process increased student engagement as well, yielding a 42% increase in Navigate app usage across the same timeframe.

Impact Highlights

11.2% increase in faculty response rate to progress reports

191% increase in faculty advising appointments scheduled

42% increase in Navigate app usage

Navigate Equips Advising Partners to Engage (and Re-engage) Students

Pueblo has set the stage to increase the number of applicants who successfully matriculate each term—and to re-engage the students they previously lost to melt—by strategically focusing efforts on Navigate utilization and more equitable advising partnerships between faculty and staff. Pueblo is also deploying an “applied-to-enrolled” automated campaign through Navigate to stay connected to students and decrease enrollment barriers.

"

Navigate is our mothership. It’s where we note every decision made, why we did something when we met with someone. The transparency and accountability [it provides] is a game-changer.

"

Heather Speed, Vice President of Student Success

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