EAB Services

Virtual Tours Resource Hub

Welcome to EAB’s Virtual Tours Resource Hub!

This hub is designed to make it easy for you to find the tools and resources you need to support your ongoing Virtual Tour partnership. In addition, this hub will provide you with a curated list of EAB blog posts, articles, and infographics around the latest education research and expert insight to help inform your recruitment strategy.

The Virtual Tour Team Is Here To Support You!

Below you can find an overview of commonly used resources available to you.

Virtual Tour Partner Success Manager

Your strategic partner and main point of contact

Your dedicated Partner Success Manager is your main point of contact and here to help maximize the impact of your virtual tour on an ongoing basis by:

Ensuring your goals are top of mind throughout the implementation and adoption process
Conducting performance reviews, sharing best practices and recommending strategies to shape tour content, performance, and promotion
Keeping you informed on upcoming enhancements, updates, and upgrade opportunities

Email: If you need to be routed to your dedicated PSM, email [email protected].

Technical Support Team

Your resource for ongoing technical, functional, and configuration needs

The Virtual Tours Technical Support team is an important part of your comprehensive service from EAB. They support any day-to-day technical, functional, and configuration needs. This includes:

Technical issues with tour accessibility
Updates to tour stop names, order, or embedded interactive elements
Installation guides with your tour’s custom embed codes

Our technical support team is available to respond to inbound requests and will direct them to the right team member to remedy the issue.

Email: If you need support, email [email protected].

Virtual Tours Help Center

Your go-to place for common questions and how-to resources

The Help Center is a self-serve resource to answer common questions and explore strategies for integrating your virtual tour in your broader enrollment strategy. The Help Center can be accessed directly from your Audience Analytics Portal (AAP) or from within the Content Management System (CMS) FAQ tab.

NOTE: You need a CMS login to access the Help Center.

Access the Help Center

Virtual Tours Office Hours

A dedicated time to meet with Virtual Tour experts

Virtual Tours Office Hours are hosted on the second Tuesday of every month at 1 p.m. ET/10 a.m. PT. Come discuss your unique needs, receive guidance on best practices, and learn something new! All you need to do is register for a date that works for you to let us know you’ll be there.

View Content Performance, Inquiry Insights and Make Content Updates

Log into your Audience Analytics Portal to access tour performance insights and inquiry data to inform your recruitment strategy.

Self-serve updates

Update your tour’s supplemental media with photos, videos, or posts from Instagram through the Content Management System (CMS). See how here.
Minor updates

For minor updates, like changes to names of tour destinations, interactive elements, or call-to-cation button links, contact [email protected] at any time.
Major updates

For major updates, like changing the order of tour destinations and significant audio file edits, contact your Partner Success Manager. Our creative team can also extend a Creative Consultation which is a complimentary and personalized review to optimize your tour.