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Ed Venit and Meacie Fairfax talk about how the pandemic is motivating schools to modernize antiquated legacy processes that have always made it more difficult than necessary for students to register, see an advisor or complete administrative tasks.
They discuss how this move to a more student-centric culture is a departure for higher education, but that virtual advising, revamping bursar holds, and streamlining access to student support services (among many other changes) are already paying dividends.
Finally, Meacie and Ed discuss the importance of “triaging” student support requests and reducing the number of touchpoints a student must work through before she finds answers to questions on everything from financial aid forms to campus housing options. These changes can go a long way toward helping students feel more supported and connected to the campus community, even when everyone is online.
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