Navigate360
More Than a Decade of Proven Results in Student Success
10M
students served2-12%
typical retention rate improvement3-15%
typical graduation rate improvementWhat is Navigate360?
Navigate360 is higher ed’s leading CRM, a powerful technology trusted by more than 850 institutions and serving more than 10 million students. But it’s so much more than just a CRM: Navigate360 unites administrators, faculty, staff, and students in a collaborative network that supports the full student journey from recruitment to career. Navigate360 is powered by over a decade of research and billions of student interactions—and now it’s also amplified by AI. Navigate360 partners see graduation rate increases of 3% to 15% and a typical ROI of 5:1.
Empower Staff to Proactively Engage with Prospective and Current Students
Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:
- Complete Student Profile
- Coordinated Care Network
- Cases & Referrals
- Automated Alerts & Messaging
- Two-Way SMS
- Campaigns & Template Library
- To-Dos
- Appointments & Surveys
- Events
- Notes & Attachments
- Faculty Progress Reports
Compatible Integrations
Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.
Achieve Greater Efficiency and Personalization at Scale with Generative AI
Navigate360’s new AI-powered capabilities help you automate, scale, and personalize student support services, giving your teams the ability to hardwire connections and reach and empower every student.
Our AI features include:
- Message Content Creator: Optimize Navigate360’s most powerful feature, Campaigns and Messaging, by minimizing time spent creating message content. Use the tone enhancement option to ensure students read and act on key messages.
- Student Knowledge Bot: Reduce the time spent training chatbots and effortlessly provide students with secure access to support, instructions, and FAQs. The Knowledge Bot is fed your proprietary, institution-specific materials, so you know your students see only the most secure, relevant answers.
- Report Assistant: Easily create and visualize reports. State what data you’re looking for in natural language and this feature suggests report filters. Then, act on the insights from reports at scale with automated actions—such as messaging, alerts, and more.
Connect Recruitment and Retention in One System
Early connections with prospective students are critical to successful enrollment. Navigate360’s new Recruitment Success module extends the platform’s proven capabilities to help teams recruit and retain students within a single system. Features include:
- 360° Prospect Profile
- Pre-Enrollment History in Current Student Profile
- Prospect and Contact Management
- Communications and Campaign Management
- Automated Workflows
- Appointments and Events
- Custom Application Builder (Integrates with the Common App)
- Reporting and Analytics
Empower Students to Take Charge of Their Own Success
As student expectations change, Navigate360’s Student Engagement Hub helps you connect with students where they are and on their terms. The student app—available for iPhone, Android, and on desktop—provides structure for the college journey and proactive guidance at students’ pivotal moments. Navigate360’s Student Engagement Hub also enables virtual student onboarding, surveys, and more.
Student Engagement Hub Features Include:
- AI-Powered Knowledge Bot
- In-App Messaging & Notifications
- In-App Surveys
- Program Advising
- Career Match & Journeys
- Holds Center
- Study Buddies
- Financial Planner
- Program Explorer
- Prospect Portal
Help Your Students Get Great Jobs After College
From Navigate360’s student engagement hub, students can now launch directly into Forage, which has virtual job simulations from leading companies such as Citi, PwC, Accenture, Walmart, PepsiCo, Goldman Sachs, Bank of America, Ford Motor Company, KPMG, and many others.
Forage’s virtual job simulations are free and accessible to all students.
Additional Benefits:
By exploring Forage virtual job simulations, your students can:
- Learn about a wide variety of companies, industries, and career paths via a unique, immersive learning experience
- Gain access and exposure to great companies that may not recruit at your campus
- Access industry-specific career related resources like resume templates, application tips, and interview guides
- Secure interviews and job offers at twice the rate of students who do not engage with job simulations
Empower a Proactive Education Strategy
Navigate360’s suite of reporting and analytics tools empowers all users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports.
Reporting and analytics features include:
- AI-Powered Report Builder
- Advanced Query Builder
- Data Visualizer
- Templated & Scheduled Reports
- Automated Workflow from Reports
- Population Health Analytics
- Activity Analytics
- Intervention Effectiveness Analytics
- Historical Analytics
- Predictive Model
- Analytics Data Exports
Connect with a Nationwide Network of Success Leaders
Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. You’ll also have access to a decade’s worth of student success best practice research and tools to put those practices into action.
"Navigate360 is our mothership. It’s where we note every decision made, why we did something, when we met with someone. The transparency and accountability [it provides] is a gamechanger.
"HEATHER SPEED, VICE PRESIDENT OF STUDENT SUCCESS
PUEBLO COMMUNITY COLLEGE
"Our work with Navigate360 across the last year helped us develop a philosophy of how we want to coordinate care for students.
"LISA SETHRE-HOFSTAD, VICE PRESIDENT FOR STUDENT DEVELOPMENT & CAMPUS LIFE
CONCORDIA COLLEGE
"Working with EAB shifted our thinking in terms of coordination in that it’s very intentional. Our four-year graduation rates have increased dramatically.
"STACEY BRADLEY, UNIVERSITY ORGANIZATIONAL EXCELLENCE OFFICER
UNIVERSITY OF SOUTH CAROLINA
Work with student success experts
Our higher ed experts become an extension of your team. In addition to the learning opportunities with the Student Success Collaborative, each of our partners works with a dedicated Strategic Leader who learns your organization and culture to steer your team to the right answers and resources.
Talk to Our Team
Managing Director, Strategic Research
Specialties Student Success, Data and Analytics, At-Risk Students, Academic Advising, Administrative Efficiency and Effectiveness, Demographic Forecasting, Public-Private Partnerships
Managing Director, Student Success
Specialties Strategic Planning, Student Success, Performance Metrics, Process Improvement, Stakeholder Communication and Enfranchisement, Academic Advising, Accountability and AssessmentTransforming Support
With Navigate360, colleges and universities across the country are transforming student support. Hear one of our partners describe the scale and impact of a coordinated care network in his own words, including an over 200% increase in faculty issuing early alerts.
Ready to get started with Navigate360?
To speak with an expert or request a demo, please submit this form.
Explore Navigate360 Case Studies
Explore More Partner Stories-
How Pueblo Community College Leveraged Faculty Partnerships and Technology to Address the Community College Enrollment Crisis
-
How California State University, Fullerton Narrowed Their Equity Gap and Saw a $29.4M Return on Student Success Investments
-
Improving Student Engagement and Retention with Navigate360
Latest Research and Insights
Student success teams are already using AI on a daily basis. Here’s what institutions need to know
4 Possible Futures for Student Success
Why customer service matters for community colleges
Explore Related Solutions
Moon Shot for Equity
An innovative public-private partnership focused on closing regional equity gaps through best practices, change management, and technology
Learn MoreEdify
Pair powerful data warehousing technology with direct-to-user analytics tools to empower better decision-making across campus
Learn MoreStrategic Advisory Services
Drive progress on your institutional priorities with expert guidance, research, and hands-on support
Learn More