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Research Report

Track shared services efficiency and service metrics during and beyond implementation

In order to demonstrate the value of shared services and identify areas for improvement, administrative leaders must continually monitor shared services performance. However, institutions historically lack mechanisms for selecting and…
Research Report

Rally staff around process standardization during shared services implementation

Consolidating staff positions from across campus without standardizing the underlying work undercuts efficiency opportunities, as the same problems that plagued workflows in the previous structure have just moved to a…
Strategic Advisory Services
Research Report

Generation Z is changing the food industry—here’s how

To keep higher education leaders up to speed on evolving tastes, this article unpacks the food industry trends that inform Gen Z tastes.
Strategic Advisory Services
Research Report

Conduct an activity assessment to determine shared services staffing needs

When transitioning to shared services, failing to deliver on customer service expectations can reinforce stakeholder skepticism about the model’s effectiveness.
Research Report

Design a shared services organizational model that balances efficiency and customer responsiveness

Shared services organizations absorb administrative work from distributed campus units to realize efficiency and quality improvements.
Strategic Advisory Services
Research Report

Implementing Advanced Course Limits to Combat Student Stress

District Leadership Forum
Roadmap

Address Student Basic Needs: Food and Housing Insecurity

Students can’t be expected to achieve academic success or personal wellness until their basic needs are met. Use this Roadmap to learn how student affairs officers can support food and…
Strategic Advisory Services
Tool

Peer-to-Peer Support Toolkit

Uncover best practices in developing and implementing peer-to-peer support to maximize their impact on student success and student equity.
Video

EAB Expert Insights: Designing a Hybrid Budget Model with John Workman

Watch our 2-minute video to learn how to create a budget model that best fits the financial needs and strategic goals of your institution.
Strategic Advisory Services

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