We all know that student experience matters. Research and experience have proven time and time again that a positive student experience bolsters the markers of student success that we all care about:
- Year-to-year retention
- On-time degree completion
- Building resiliency and self-efficacy
- Workplace preparation
- Post-graduate wellbeing
- And cultivating a sense of social integration and belonging.
Of course, the past year has been different than any other. University leaders have been working nonstop to rethink and redesign the student experience for a socially distant and virtual era.
This video shares EAB’s perspective on how the pandemic has influenced the ever-expanding remit of student experience.
Since we’re often only measuring student experience as it relates to teaching and learning, institutions have found themselves falling into a game of Whack-a-Mole, chasing after improved performance in the never-ending deluge of student satisfaction surveys. In shifting from this way of thinking to one more informed by the total student experience and the evolving demands from a global pandemic, we need new questions and new ways of measuring the student experience that go beyond the classroom.