Navigate360
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More Than a Decade of Proven Results in Student Success
10M
students served2-12%
typical retention rate improvement3-15%
typical graduation rate improvementWhat is Navigate360?
Navigate360 is higher ed’s leading CRM, a powerful technology trusted by more than 850 institutions and serving more than 10 million students. But it’s so much more than just a CRM: Navigate360 unites administrators, faculty, staff, and students in a collaborative network that supports the full student journey from recruitment to career. Navigate360 is powered by over a decade of research and billions of student interactions—and now it’s also amplified by AI. Navigate360 partners see graduation rate increases of 3% to 15% and a typical ROI of 5:1.
Empower Staff to Proactively Engage with Prospective and Current Students
Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:
- Complete Student Profile
- Coordinated Care Network
- Cases & Referrals
- Automated Alerts & Messaging
- Two-Way SMS
- Campaigns & Template Library
- To-Dos
- Appointments & Surveys
- Events
- Notes & Attachments
- Faculty Progress Reports
Compatible Integrations
Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.
Achieve Greater Efficiency and Personalization at Scale with Generative AI
Navigate360’s new AI-powered capabilities help you automate, scale, and personalize student support services, giving your teams the ability to hardwire connections and reach and empower every student.
Our AI features include:
- Message Content Creator: Optimize Navigate360’s most powerful feature, Campaigns and Messaging, by minimizing time spent creating message content. Use the tone enhancement option to ensure students read and act on key messages.
- Student Knowledge Bot: Reduce the time spent training chatbots and effortlessly provide students with secure access to support, instructions, and FAQs. The Knowledge Bot is fed your proprietary, institution-specific materials, so you know your students see only the most secure, relevant answers.
- Report Assistant: Easily create and visualize reports. State what data you’re looking for in natural language and this feature suggests report filters. Then, act on the insights from reports at scale with automated actions—such as messaging, alerts, and more.
Connect Recruitment and Retention in One System
Early connections with prospective students are critical to successful enrollment. Navigate360’s new Recruitment Management module extends the platform’s proven capabilities to help teams recruit and retain students within a single system. Features include:
- 360° Prospect Profile
- Pre-Enrollment History in Current Student Profile
- Prospect and Contact Management
- Communications and Campaign Management
- Automated Workflows
- Appointments and Events
- Custom Application Builder (Integrates with the Common App)
- Reporting and Analytics
Empower Students to Take Charge of Their Own Success
As student expectations change, Navigate360’s Student Engagement Hub helps you connect with students where they are and on their terms. The student app—available for iPhone, Android, and on desktop—provides structure for the college journey and proactive guidance at students’ pivotal moments. Navigate360’s Student Engagement Hub also enables virtual student onboarding, surveys, and more.
Student Engagement Hub Features Include:
- AI-Powered Knowledge Bot
- In-App Messaging & Notifications
- In-App Surveys
- Program Advising
- Career Match & Journeys
- Holds Center
- Study Buddies
- Financial Planner
- Program Explorer
- Prospect Portal
Help Your Students Get Great Jobs After College
From Navigate360’s student engagement hub, students can now launch directly into Forage, which has virtual job simulations from leading companies such as Citi, PwC, Accenture, Walmart, PepsiCo, Goldman Sachs, Bank of America, Ford Motor Company, KPMG, and many others.
Forage’s virtual job simulations are free and accessible to all students.
Additional Benefits:
By exploring Forage virtual job simulations, your students can:
- Learn about a wide variety of companies, industries, and career paths via a unique, immersive learning experience
- Gain access and exposure to great companies that may not recruit at your campus
- Access industry-specific career related resources like resume templates, application tips, and interview guides
- Secure interviews and job offers at twice the rate of students who do not engage with job simulations
Empower a Proactive Education Strategy
Navigate360’s suite of reporting and analytics tools empowers all users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports.
Reporting and analytics features include:
- AI-Powered Report Builder
- Advanced Query Builder
- Data Visualizer
- Templated & Scheduled Reports
- Automated Workflow from Reports
- Population Health Analytics
- Activity Analytics
- Intervention Effectiveness Analytics
- Historical Analytics
- Predictive Model
- Analytics Data Exports
Connect with a Nationwide Network of Success Leaders
Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. You’ll also have access to a decade’s worth of student success best practice research and tools to put those practices into action.
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