Engage and Support Graduate Students at Every Step in Their Student Journey
How Navigate360 is Transforming Grad Student Success at Northern Illinois University
- type
- Public Research University
- location
- DeKalb, IL
-
Opportunity
Northern Illinois University (NIU) in DeKalb, IL, utilized Navigate360, EAB’s student CRM, to support undergraduates, but recognized that graduate students often face invisible administrative hurdles that are often overlooked. To reduce these barriers and support stronger outcomes, NIU expanded Navigate360 to graduate students, providing coordinated support systems to ensure their long-term success.
-
Solution: Personalized Grad Student Milestone Roadmap
Today, Navigate360 is iterated into critical phases of the graduate student experience. From the Huskie Intake Survey that prompts automated support to easy-to-follow checklists of key to-do’s, grad students have on-demand access to essential information and proactive intervention that provides a clear, manageable path toward their success.
-
Impact
- 1,262 appointments scheduled by grad students in the first year using Navigate360 for this population
- 12% of NIU’s Navigate360 student app users are grad students, commensurate with overall enrollment
Thanks to Navigate360 surveys, instead of saying ‘let us know if you want to meet,’ we can send a link that says, ‘You told us you want to meet—here’s how to schedule.’
Brandon Lagana
Coordinated Student Success and Retention Initiatives
