2017-2018 National Meeting Presentations

2017-2018 National Meeting Presentations

Download the presentation decks from our 2017-2018 national meeting series.

This Higher Education “State of the Union” provides in-depth analysis and discussion of four market trends to watch in 2018: doubling down on “consumer intelligence” principles, a rising bar for strategy and innovation in new markets, the importance of place and the power of local, and new organizational and business models for innovation.

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This session provides institutions with the tools to identify opportunities for administrative process improvement and embed a reengineering mindset among frontline staff and managers alike, all with the goal of reclaiming lost productivity, increasing staff capacity to facilitate a growth mindset, and achieving cost savings.

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This research frames the question of organizational redesign in terms of finding a balance between scale, service, and quality. In addition to providing a look-back on recent trends in service delivery, this presentation also offers lessons to help institutions manage staff transitions to new organizational models and embed and track improved workflows to ensure sustained success.

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