About: Nashua Community College is a small community college in New Hampshire. Prior to the college joining the Student Success Collaborative—Navigate, administrators and staff had limited insight into the new student experience and reasons for their 42% first-year attrition rate. Through a change management engagement with EAB, Nashua uncovered four key opportunities to improve administrative processes ahead of implementing the SSC-Navigate platform on campus. Process improvements enabled a smooth technology implementation and optimized the new student experience overall.
EAB Kickoff Meeting Reveals Four Obstacles to Timely Enrollment
Supporting Implementation: EAB’s Dedicated Consulting Engagement
In preparation for implementation of the SSC-Navigate technology, Nashua’s Dedicated Consultant helps identify internal areas for improvement that impact the student experience. Through this ongoing partnership, the Dedicated Consultant connects institutional leaders to relevant resources to minimize the effort required of college leaders and Nashua’s implementation teams.
Resources and Guidance Available through the Dedicated Consulting Engagement
Change Management Delivers Value Across the College