Elizabeth City State University (ECSU) is a historically black public university with 1,695 students, a 73% retention rate, and a 39% six-year graduation rate.
When creating academic plans for multiple semesters, students at ECSU often didn’t have full knowledge of degree requirements, and advisors lacked visibility into course availability. There was no standard process for collaboration between students and advisors and no way to encourage long-term planning.
Institution: Elizabeth City State University
Institution Type: Public HBCU
Location: Elizabeth City, North Carolina
Enrollment: Approximately 1,695 students
EAB Partnership: Student Success Collaborative
Early Impact Highlights:
35 percentage point improvement in preregistration rate, 2018-2019
4 percentage point improvement in four-year graduation rate, 2017-2018
ECSU launched EAB’s Navigate platform in 2016 and piloted the Academic Planning (AP) tool with all freshman advisors in 2019. AP provided a shared workspace where students could build plans based on their major, and advisors could add comments and flag errors. ECSU also used Quick Polls in Navigate’s student app to identify students in need of extra support. During the transition to virtual learning caused by the COVID-19 pandemic, ECSU relied heavily on Navigate to understand and act on urgent student needs.
After launching AP in Navigate, ECSU saw a 35% increase in preregistration over the previous year. The extensive use of Navigate among staff and students since 2016 has contributed to a 4% increase in the four-year graduation rate, and 5% and 12% growth in freshman and sophomore retention, respectively.
Addressing Barriers to Long-Term Academic Planning
ECSU advisors help students create informed plans, which help increase preregistration rates.
Students with completed Academic Plans in Navigate who have registered for Fall 2020
+35 percentage points
Increase in preregistration rate with Navigate Academic Planning
ECSU Stakeholders Use Survey Insights to Provide Timely Support
Quick Polls in Navigate engage students in campus activities and resources, which improves retention.
Poll: Welcome to ECSU! What resources do you need?
Outcome: Students receive resources based on key attributes (e.g., commuters) and interests e.g., volunteering
Poll: How are you feeling about college so far?
Outcome: Relevant offices contact disconnected students to suggest clubs and activities, fostering a sense of belonging
Poll: Why haven’t you registered for next semester yet?
Outcome: Advisors identify students with financial concerns, lack of course options, etc. and offer them help
of Navigate student users replied to a Quick Poll about registration barriers, allowing advisors to track those in need of support
of those students tracked in Navigate returned the following term
Using Navigate to Support Struggling Students During the COVID-19 Pandemic
Encourage faculty to flag students who might struggle with remote learning (history of low participation, etc.)
8,170 responses to Spring 2020 Progress Report Campaign
Identify students facing barriers to accessing online courses, including financial hardship or lack of technology
17 students flagged for additional support from Quick Polls
Comprehensive Navigate Partnership Drives Improvements in Key Outcomes
Improvement in Preregistration Rate, 2018-2019
Improvement in Four-Year Graduation Rate, 2017-2018
Between 2015 and 2017, ECSU saw major retention improvements while using the Navigate platform:
Increase in freshman retention
Increase in sophomore retention
“It’s the many little things Navigate does to help enhance the campus culture that ultimately leads to the data showing our improvement."