- About: Bowling Green State University (BGSU) is a public research university in Bowling Green, Ohio, with an undergraduate enrollment of 14,099 and a six-year graduation rate of 55%.
- Challenge: In recent years, BGSU experienced decreases in retention. Upon joining SSC, BGSU leadership anticipated it would be a challenge to engage advisors given the proliferation of technologies that had come and gone over the past 10 years. Leadership knew they needed a new approach that would empower and engage advisors across campus.
- Solution: BGSU created a strategic Peer Training Team charged with increasing SSC buy-in and competency among advisors. BGSU’s SSC Dedicated Consultant helped to coach this team, provide resources, set expectations, and develop protocols.
- Impact: Within just three months of creating the Peer Training Team, advisor logins increased by 150%. BGSU also doubled the number of users across nine months. This engagement contributed to corresponding 1.6% increase in retention and $305,691 in preserved revenue.
New Culture of Intentional, Data-Driven Advising Drives Early Impact
“We’re now approaching a 78% retention rate for first-time, full-time students—an increase of nearly 2 percentage points over last year, after having gained nearly 6 percentage points the previous year—and we have our sights set on breaking the 80% mark. We can certainly attribute the uptick, at least in part, to the work our advisors have done with SSC. More than anything, I think SSC has quickly propelled us to a more intentional model of using data and information to pay close attention to the students most in need and those we have the greatest capacity to support.” -Andy Alt, Assistant Vice Provost of Academic Affairs, BGSU
Creating a Tipping Point Within the Advising Community
Peer Training Team Allows BGSU to Reach Advisors and Scale Data-Driven Expertise
Shifting the Campus Culture with a Phased, Multi-Level ApproachTraining Plan Achieves Widespread Adoption with Dedicated Consultant Support
Ready to tackle student retention?
We’re ready to help. Request to speak to an expert from our Student Success Collaborative team to learn more about how we can be part of your solution. And don’t forget to download the case study to share with your team.