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Colleges and universities are playing a larger role in helping students access basic needs supports, challenging stigmas, and normalizing support seeking behavior. As we start the semester, now is the time for community colleges to double down on creating a basic needs infrastructure so students can receive support before they are at risk of stopping out.

While we might not always think of students as “customers,” the reality is that their experiences as consumers shape their expectations for how they interact with colleges. In order to design a modern student experience, colleges must understand the forces that shape student expectations long before they arrive on campus.

Community colleges are still seeing significant retention problems for students who are early in their programs. Building an integrated student lifecycle approach, from first point of contact with a prospect through successful completion, is key to setting students up for success. This blog explains the 4 stages of an integrated lifecycle approach and how EAB's Navigate student CRM can help.

After weathering the storm of the pandemic, it's time for community colleges to begin shifting mindsets from “crisis” to sustainability. Read about five areas to take stock of where you are and where you want to be, along with resources to help you sustain your most impactful practices in the upcoming year and beyond.

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