Create a streamlined student onboarding experience
To learn how to create a better virtual student onboarding experience, our team went secret shopping at for-profit institutions. Here are three takeaways for community college leaders.
What community colleges need to know about the students of the pandemic
As we turn our eyes towards 2021, here are four things community college leaders must keep top-of-mind to serve students.
What data shows about student stopout trends
When should colleges should focus their outreach efforts to stopout students, and does it vary by school-type? See three insights from our latest research.
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Christina Hubbard, PhD
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- Community Colleges
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MoreWhat is “one front door” onboarding and how could it help your students?
For many community college aspirants, particularly those pursuing workforce development programs, a common obstacle is the "one size fits all" design of onboarding processes, neglecting the unique needs of non-credit learners, such as work and family obligations or advising options that are often tailored for degree-seeking students.
Your student loan payments are due: 3 strategies to support community college students’ financial wellness
While loan payments will continue to be stalled for students actively enrolled at your institution, there are a number of ways they could negatively impact your students—and your retention rates—today. Fortunately, there are ways community colleges can proactively assist students facing financial hardships and help them stay on the path to timely (and affordable) completion.
Are you meeting students’ basic needs?
Colleges and universities are playing a larger role in helping students access basic needs supports, challenging stigmas, and normalizing support seeking behavior. As we start the semester, now is the time for community colleges to double down on creating a basic needs infrastructure so students can receive support before they are at risk of stopping out.
Why customer service matters for community colleges
While we might not always think of students as “customers,” the reality is that their experiences as consumers shape their expectations for how they interact with colleges. In order to design a modern student experience, colleges must understand the forces that shape student expectations long before they arrive on campus.
How dual enrollment can combat enrollment declines
Since 2020, enrollment at community colleges has declined 5.4 percent, which has prompted institutions to reflect on practices that impact student success and on barriers students face in their pursuit of higher education.
The 4 stages of an integrated lifecycle approach for community college student success
Community colleges are still seeing significant retention problems for students who are early in their programs. Building an integrated student lifecycle approach, from first point of contact with a prospect through successful completion, is key to setting students up for success. This blog explains the 4 stages of an integrated lifecycle approach and how EAB's Navigate student CRM can help.
