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Why customer service matters for community colleges

While we might not always think of students as “customers,” the reality is that their experiences as consumers…
Community College Blog
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Are you meeting students’ basic needs?

Community colleges play a vital role in higher education, offering affordable and accessible pathways to academic and professional…
Community College Blog
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How dual enrollment can combat enrollment declines

Since 2020, enrollment at community colleges has declined 5.4 percent, which has prompted institutions to reflect on practices…
Community College Blog
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Your student loan payments are due: 3 strategies to support community college students’ financial wellness

While loan payments will continue to be stalled for students actively enrolled at your institution, there are a…
Community College Blog

Latest Posts From This Blog

  • Why federal financial aid isn’t enough for college students

    What’s more personal than money? The dollar bill, dinero, dough, or green—no matter what you call it, money (or the lack of it) can make your life great, manageable, or downright tough. As one who has experienced the highs and lows of cash, I’ve seen how finances can cause people to withdraw from life or, on the flipside, find creative ways to get the resources they need.

    Blog
  • How three simple community college onboarding changes turned into $70K

    At Danville Community College, leaders uncovered three barriers facing students upon entry, and worked with EAB to streamline the student experience. The result? An increase in applicant-to-enrollee conversion in the first semester alone, resulting in nearly $70K in additional revenue—just from better front-end processes.

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  • Look beyond demographics to serve students better

    Student success initiatives based on demographic risk indicators are well-intentioned but often misguided. Learn how you can collect better information about students to identify those students who truly need extra support—and empower those who don't.

    Blog
  • The community college leader’s guide to overcoming ‘new initiative’ anxiety

    Discover three common anxieties that college leaders face before launching a new student success program, as well as strategies to overcome each one.

    Blog
  • Q&A: How members implement Guided Pathways

    Cynthia Pascal, acting Director of Student Services at Northern Virginia Community College, chats with EAB's Melinda Salaman about helping students find the right major and Guided Pathways, and shares her advice for college leaders who hope to engage advisors in institutional change.

    Blog
  • How to achieve liberal arts outcomes with Guided Pathways

    Most community college students assume that a liberal arts education is unattainable for them, but the Guided Pathways model can change this. Learn how pathways can incorporate traditional elements of a liberal arts education into the community college experience.

    Blog
  • Why do fiscally conscientious students default on their loans?

    Too many students default on their student loans, but it's not because they're poor money managers. Explore the reasons behind the high number of defaults and what community college leaders can do to help.

    Blog
  • 3 ways to engage students in the perfect program

    Colleges that engage students in picking the right career path from the start reap the benefits of higher retention rates because students are better suited for their majors. Learn three ways community college leaders can be proactive in implementing top-notch career counseling.

    Blog
  • How community college leaders can kickstart innovation on campus

    Learn why our experts recommend design thinking as the optimal framework to inspire and lead innovation on campus. Read about the three key tenets of a design thinking approach and how you can leverage them to bring holistic change to your institution.

    Blog