The Dean’s Office banned after-hours email. Here’s what happened next.

Daily Briefing

The Dean’s Office banned after-hours email. Here’s what happened next.

Many administrators are “swimming in emails” and play catch up during meetings or after work, wrote Andrew Martin and Anne Curzan for ChronicleVitae in 2018.

Late-night emails disrupt work-life balance and suggest that employees must be available around the clock, wrote Martin, the then-dean of the college of literature, science, and the arts at the University of Michigan, and Anne Curzan, an associate dean of humanities, also at the university.

“If a manager is sending emails on a regular basis after hours, employees will feel pressured to do so, too,” says Joyce Maroney, the director of the Workforce Institute at Kronos. Late-night emails can drain employees—and burned-out employees are less effective and more likely to quit.

To curb excessive emails, Martin and Curzan asked their team to limit email traffic to working hours (7:00 am to 6:00 pm, Monday to Friday), and to communicate face-to-face whenever possible. Martin and Curzan also clarified that leaders shouldn’t expect or request support after the workday, unless it’s an emergency.

When Martin and Curzan brought the proposed email policy to the dean’s cabinet, many were skeptical and worried the curfew would make them less effective. But the policy has been so “transformative” that other offices and departments around campus have adopted similar policies, the authors write. Not only did employees send fewer late-night emails, but they also replaced some emails with a quick chat face-to-face.

Many team members still draft emails at night, but delay sending notes until the next morning. Under the email curfew, one administrator felt “a palpable sense of relief” to see an empty inbox. Most importantly, the policy reminds the team that few issues are urgent enough to warrant attention on a Saturday night, the authors write.

Source: Martin/Curzan, ChronicleVitae, 4/17/18

Send better emails

EAB asks you to accept cookies for authorization purposes, as well as to track usage data and for marketing purposes. To get more information about these cookies and the processing of your personal information, please see our Privacy Policy. Do you accept these cookies and the processing of your personal information involved?