Tech careers are among the hottest jobs of 2018, and it’s not hard to see why. The jobs consistently receive high ratings for salary, growth, worker satisfaction, and work-life balance. So how can students secure a job in this booming industry?
Contrary to popular belief, technical skills—such as a knowledge of multiple coding languages or mastery of data analysis—aren’t the only skills tech employers are looking for. Rather, tech employers continue to look for candidates with soft skills—such as communication and customer service experience—according to a ZipRecruiter evaluation of tech job openings.
According to ZipRecruiter’s analysis, here are the skills and experiences most in demand for 2018:
1. Customer service
4. Account management
5. Customer relationship management
1. Sales and marketing
4. Outside sales experience
5. Public relations
The demand for communication skills has seen the most year-over-year growth, according to ZipRecruiter. In fact, the demand for communication skills grew 77.2% in the last year alone.
“It’s one of those skills that is prevalent across every company and every position,” says Yasmin Sahami, senior manager of talent acquisition at ZipRecruiter. “I think companies are, more and more, seeing the value of what great communication skills can bring.”
Sahami adds that regardless of role, employees need to be able to clearly articulate their ideas and express themselves effectively to managers and colleagues. “No matter what your position is, you are utilizing some sort of soft skills,” she says. “If you sit and reflect on that and think about how you’re using those skills, that’s very effective.”
Writing for CNBC, Carmen Reinicke notes that students should think creatively about the role soft skills have played in their previous experiences and how to connect those dots for employers. For example, students might have gained customer service experience while waiting tables at a restaurant or used communication skills to manage a group project in class (Reinicke, CNBC, 11/5).