Skip navigation
EAB Logo Navigate to the EAB Homepage Navigate to EAB home

How colleges can support high school counselors (and their students)

December 2, 2020


How colleges can support high school counselors (and their students)

Insights from EAB’s survey of 1,000 high school guidance counselors

<a data-primary-product="" href="">Madeleine Rhyneer</a> By Madeleine Rhyneer December 02, 2020 5 min read Illustration-EMF-Blog-Illustration-3-1000x700

That was the sentiment shared by many of the high school guidance counselors we surveyed about how COVID-19 has impacted their work and the students they support. Much like their higher ed counterparts, high school counselors from across the country told us they are battling Zoom fatigue, struggling to stay on top of overflowing inboxes, and working long days to support students in different in-kind ways.

Survey Methodology

EAB surveyed 1,004 high school counselors from September 15 to October 12, 2020 about their approach to counseling (and any changes in their approach in light of COVID-19), their preferred interactions with colleges, and student concerns about college and the effects of COVID-19 on school safety, modality, and other issues. The counselors surveyed support an average of 100 students, 97% of whom are seniors.

How can colleges support high school seniors who will be applying to college?


Cut through the noise with short sessions (no more than 30 minutes) that highlight just a few key takeaways, including what makes your institution unique. Counselors and students alike also appreciate opportunities to hear from multiple colleges and once, so consider co-hosting admissions events with like institutions such as small liberal arts colleges or HBCUs. And if possible, offer virtual admissions events at varied times and on the weekends to reach as many students as possible.

Ninety-nine percent of high school counselors say they typically encourage students to visit a campus before they enroll. And in our digital world, 96% of high school counselors are recommending students take virtual tours. If your institution doesn’t already have a virtual tour in place, consider how you can create a virtual experience that will engage students and meet their high expectations for digital content.

But perhaps most importantly, counselors underscored that colleges need to address common student concerns proactively and clearly. Counselors report students and parents have more questions about the FAFSA than in years prior. Many families are delaying filing the FAFSA because their 2019 tax return does not reflect their current financial situation. Students and parents are unsure how or if colleges will factor in changed financial circumstances. And while there is no shortage of Zoom admissions events, counselors and the families they are support are struggling to find answers to these financial aid questions.

Does your virtual tour meet students’ expectations?

Hover To Learn More


of high school counselors are recommending students take virtual tours



When possible, include a member from your financial aid office in your admissions events. Ensure your financial aid webpage includes answers to common questions prominently, along with clear ways to get in touch with your financial aid team.

High school counselors also reiterated how confusing test-optional policies can be for students and parents-and counselors themselves. The counselors we spoke to shared that students and parents often interpret test-optional to mean that test scores are required or at least preferred. As my colleague Michael Koppenheffer described, colleges and universities should be as direct as possible in describing their test-optional policy. Language like “test scores are not required” has proven to be the most student-friendly in our work with Enrollment Services partners.

How can college admissions teams support high school counselors?

We also asked high school counselors how colleges and universities can better support them and their work. Above all, counselors shared they seek direct communication from colleges and universities. Most counselors (81%) want admissions teams to send information about their institution to their high school proactively. And 91% of counselors say they want to receive information directed specifically to the counseling staff.


of counselors want admissions teams to send information about their institution to their high school proactively


Think about ways your team can bundle key information into fewer emails-and optimize your admissions webpage to address counselors’ common questions and concerns-to avoid overwhelming already busy counselors and still communicate need-to-know information about your institution. As always, succinct communications with bullet points highlighting key information are appreciated.

While survey respondents were eager to share ways colleges and universities could better engage and support students, families, and themselves, they were also quick to express gratitude to enrollment teams. The pivots admissions counselors and enrollment leaders made over the last nine months to support students and families are much appreciated.

More resources for enrollment teams

The advice counselors would give enrollment leaders

Listen to our recent panel of high school guidance counselors to learn more about the most effective ways enrollment teams can support students through the college admissions process.


More Blogs


3 ways to engage admitted students on social media

As colleges grow their applicant pools, it can be harder for admissions teams to remain responsive to incoming…
Enrollment Blog

Crisis response 101 for enrollment teams

Although prospective students are the future of every school, enrollment leaders are too rarely included in campus crisis…

6 proven ways to boost your college enrollment

From our extensive testing, we've identified six tried-and-true college enrollment best practices proven to work.
Enrollment Blog

You may have noticed looks a little different. Explore what's new for partners.