Why customer service matters for community colleges
Are you meeting students’ basic needs?
How dual enrollment can combat enrollment declines
Your student loan payments are due: 3 strategies to support community college students’ financial wellness
Latest Posts From This Blog
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Underserved students’ greatest barriers to equitable outcomes
Community colleges leaders know recruiting underrepresented students is key to promoting equity; however, the need to provide additional support reaches far beyond enrollment.
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How holistic advising helps students find balance
Learn how a holistic advising approach promotes student success, including how it helped community college students achieve the balance they need to persist.
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Turn dual-enrollment into meaningful college preparatory programs
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Design an early alert system faculty will actually use
Whether designing your new early alert system or evaluating your current system, there are guidelines to follow to help your institution improve its use of early alert systems.
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What we can learn from Guided Pathways skeptics
Behind the scenes, many college leaders express feelings of anxiety about implementing an ambitious new model for student success on their campuses that they felt ill-prepared to execute, or at least execute well.
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Why federal financial aid isn’t enough for college students
What’s more personal than money? The dollar bill, dinero, dough, or green—no matter what you call it, money (or the lack of it) can make your life great, manageable, or downright tough. As one who has experienced the highs and lows of cash, I’ve seen how finances can cause people to withdraw from life or, on the flipside, find creative ways to get the resources they need.
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How three simple community college onboarding changes turned into $70K
At Danville Community College, leaders uncovered three barriers facing students upon entry, and worked with EAB to streamline the student experience. The result? An increase in applicant-to-enrollee conversion in the first semester alone, resulting in nearly $70K in additional revenue—just from better front-end processes.
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Confessions of a community college secret shopper
In coordination with EAB members across the country, our research team conducted ‘secret shopping’ exercises at colleges in 25 states and catalogued over 800 hours observing and role-playing the new student experience.
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Look beyond demographics to serve students better
Student success initiatives based on demographic risk indicators are well-intentioned but often misguided. Learn how you can collect better information about students to identify those students who truly need extra support—and empower those who don't.
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