Navigate: Strategic Care for Staff and Faculty

Student success staff can identify, reach out, and support students with real-time appointments and ongoing advising. By seamlessly coordinating student care, they can help students successfully navigate their academic careers.

Key Features

Smart Student Profile

Use a 360-degree view of the most actionable student data (academic, activity, and behavioral) to support holistic and strategic student care. The Smart Student Profile includes:

  • Demographic information
  • Key academic indicators and predicted level of concern
  • Transcript and class information
  • Custom data fields
  • GPA and credit trends by term
  • Alerts, cases, and campaigns
  • Assigned Student Success Team
  • Student app insights
  • Viewing and editing of academic plans
  • Custom data and deep links to third-party systems

Coordinated Care Network

Coordinate campus-wide student support through early alerts, case referrals, reporting, and centralized interaction records such as notes, documents, and scheduling. Customize data access by role and workflow configurations by care unit, service, and location.

Advanced Search and Campaign Management

Identify segments of students based on a wide range of criteria, including demographic data, academic performance, and success indicators. Develop and deploy campaigns that can give students the information they need to be successful, or help instructors give early alert feedback to support staff.   Evaluate campaign results to plan next steps with students.

Appointment Scheduling and Multimodal Student Communications

Engage individual or large groups of students directly through the platform, using email, text, and click-to-call. Provide staff and faculty with flexible appointment scheduling and tools to promote better planning and availability management.

"Instituting Navigate really allowed us to come together as a university. We had different units who all operated like an island…EAB really set the foundation for us to start working collaboratively across campus."

Associate Vice Chancellor, Small Public University

Interested in learning more about Navigate and Strategic Care?

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